Privacy NOTICE & Cookie PolicY

Cookies Policy

What Are Cookies?

Cookies are small pieces of data that websites store on a device. We use cookies to help this site run effectively and provide the best experience for you by remembering preferences and understand how our website visitors use different features.

Functional and Required Cookies

We use some necessary cookies because they allow visitors to navigate and use key features on this site. For example, Functional and Required Cookies help these features work:

  • Customer accounts
  • Shopping cart and checkout
  • URL redirects (these redirect a page or link to another page or link)

Analytics and Performance Cookies

We use Analytics and Performance cookies to collect information on  how visitors interact with our site. We do not enable these cookies until you click the Continue button on our Cookie Banner

You can see which cookies are active in your browser’s settings. For help, visit your browser’s documentation:

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience. 

Third party cookies 

These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Facebook or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

Privacy Notice

This Privacy Notice describes how your personal information is collected, used, and shared when you visit or make a purchase from www.helengrierson.co.uk (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • As indicated in our Cookie Policy above, “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers ), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Notice, we are talking both about Device Information and Order Information.

 

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with you
  • Screen our orders for potential risk or fraud
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
 

Sharing Your Personal Information

We do not share you Personal Information, or sell to,  any other third parties for the purpose of targeted advertising.

We do however use the following third-party service below to process and store your data in order to provide you with services and/or products.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Children

The Site is not intended for individuals under the age of 16. 

CONTACT US

For more information about any of our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at helen@helengrierson.co.uk or by mail using the details provided below:

Helen Grierson Glass House
The Old Bath House
North Broomhill
Morpeth
NE65 9UJ
United Kingdom
 

Last Updated: 10 May 2018